top of page

Services Department

Service Level Agreement

Standard Service

Operating Hour

mon.png

Mon - Fri

9-18.png

9:00 - 18:00

Onsite service

Next business day

BKK

3 business day

UPC Zone 1

5 business day

UPC Zone 2

7 business day

UPC Zone 3

Special Service

Operating Hour

24-7.png

Up to 24/7

week.png

Weekend

holi.png

Public Holiday

Onsite service

4 - 6 hour

BKK

Next day

UPC Zone 1

UPC Zone 2

UPC Zone 3

call.png
line.png
mail.png
what.png

How we do it

System Monitoring

Log real-time system.jpg

Log real-time system

Software Monitoring.jpg

Software Monitoring

cctv.jpg

CCTV Monitoring

Job Management

Help desk1.jpg
Help desk3.jpg
Help desk2.jpg
4-1.png
4-2.png
4-3.png
4-4.png
4-5.jpg
4-6.jpg
4-7.jfif
4-8.png

Help desk and online support

onsite1 2.jpg
onsite1.jpg
onsite1 3.jpg
onsite2.jpeg
onsite3.jpg
onsite4.jpg
magicTicket and onsite service.png

magicTicket and onsite service

Service Processes

1

Case start

  • Hotline

  • Line

  • WhatsApp

  • E-mail

  • Monitoring

  • Notification

2

Problem Analysis

  • Get more info from the customer

  • Testing

  • Verify

3

Open Ticket Job

  • magicTicket

4

Fix Problem

  • Online

  • Onsite

5

Close Job

  • Service report

  • Statistic

  • SLA

  • KPI

Service Processes1.jpg
Service Processes2.jpg
Service Processes3.jpg
Service Processes4.jpg
Service Processes5.jpg
Service Processes6.jpg
Service Processes7.jpg
Service Processes8.jpg

Service Center

North

  • Chiang Mai

  • Nan

  • Tak

  • Nakhon Sawan

  • Chainat

  • Sukhothai

South

  • Surat Thani

  • Pattani

  • Nakhon Si Thammarat 

  • Phuket Institute

  • Krabi

map7.png

North East

  • Khon Kaen 

  • Udon Thani 

  • Ubon Ratchathani 

  • Nakhon Ratchasima

Central

  • Bangkok

  • Saraburi

  • Nakhon Pathom

  • Phetchaburi

Philips Authorized Service Center

Service Philips monitor

  • Hardware warranty 3 year

  • Onsite service 3 year

  • Onsite service with spare part and buffer unit for swop out

  • Warehouse and service center in Bangkok

  • Regular training in Philips Factory

  • Hardware and software training

Service Philips 2.jpg
Service Philips 10.jpg
philips-logo.png
Service Philips 1.jpg
Service Philips 3.jpg
Service Philips 4.jpg
Service Philips 6.jpg
Service Philips 7.jpg

Videowall Color Calibration

calla1-0.png
calla5.jpg
calla6.jpg
calla7.jpeg
calla8.jpg

Datapath Authorized Service Center

Datapath1.png

Excellence service Datapath product

  • Warranty 3 years

  • Onsite service with spare part and buffer unit for swop out

  • Service and testing room

  • Update and train new technology every year

Datapath2.png
Datapath3.png
Datapath4.png
Datapath0.png
Datapath5.jpg
Datapath7.jpg
Datapath8.jpg
Datapath10.jpg
Datapath9.jpg
Datapath6.jpg
bottom of page