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magicTicket
Project & Service Ticketing Solution
One platform
All ypur Assets
Every resolytion
"If your platform doesn't know your assets, your data is lying to you"
- the magic behind real-world service.
Inform Incident utilizing Option Matrix
for precise & accurate information.
Manage ongoing tickets from a
personalized Dashboard.
Plan ahead with a fully integrated
Calendar and Auto Scheduler.
Preventive to minimize future Incidents driven by Insight & Analytics.
Notify the team on Mobile, keeping
The team is informed and ready for work.
Track progress in Real-time with configured
Workflow and Asset-based data, such as
photo, video, and more.
Analytics show problem & solution,
Repetitive tasks, Asset-based incidents.
Report across tickets, assets, teams, and timelines to visualize team performances, SLA compliances, overdue tickets and more.
Tools for project management and after-sales services.
magicTicket is a software for managing and creating service tickets, asset ticket management, location tracking, checking staff location, fixing and finalizing the report, saving, and creating a good experience for both employees and customers.
"Increase work efficiency, reduce chaos, and follow up on work systematically."
Popular Data
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Status by Project
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Open vs. Closed over time
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Turnaround Time
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SLA Breaches Alert
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Top Performers KPI
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Recurring Issues by Asset
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Preventive Maintenance
Asset-based
Every problem starts with an Asset - and ends with the right fix.
All Ticket is designed around Assets; integrated for Service, Reporting, Analytics, and more.
Standard
Simple Design allows you to tackle the problem with minimum setup.
Magic Portal
has a user-friendly UI that allow user to effortlessly import/export Asset data.
Advanced
Asset Design can be fully customized based on user
needs. This requires some effort, but the result
could be breathtaking.
Option Matrix & Insights
Option Matrix enables users to have multiple complex relationships between options.
The selected options will be analyzed later to create a Preventive Maintenance Plan.
Dashboard & Visualization
ETL (Extract-Transform-Load) is supported for best performance even for large data.
magicTicket
Flexible ticket management designed for every business.
Customize layouts, define workflows, and track every task with clarity and control.
Layout
Different Business, require different Solution !
1. Enter Layout name
2. Select Fields for TICKET
3. See what you set
Field & Option
1. Set your Options for FIELD
2. See the OPTIONS
Asset Base
Standard
Simple Design allows you to tackle the problem with minimum setup.
Magic Portal
has a user-friendly UI that allow user to effortlessly import/export Asset data.
Workflow & Status
Projects & Permissions
1. Set Project
2. Set Who can do What
Calendar
Report
