Services Department

Service Level Agreement

Standard Service

Operating Hour

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Mon - Fri

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9:00 - 18:00

Onsite service

Next business day

BKK

3 business day

UPC Zone 1

5 business day

UPC Zone 2

7 business day

UPC Zone 3

Special Service

Operating Hour

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Up to 24/7

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Weekend

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Public Holiday

Onsite service

4 - 6 hour

BKK

Next day

UPC Zone 1

UPC Zone 2

UPC Zone 3

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How we do it

System Monitoring

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Log real-time system

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Software Monitoring

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CCTV Monitoring

Job Management

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Help desk and online support

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magicTicket and onsite service

Service Processes

1

Case start

  • Hotline

  • Line

  • WhatsApp

  • E-mail

  • Monitoring

  • Notification

2

Problem Analysis

  • Get more info from the customer

  • Testing

  • Verify

3

Open Ticket Job

  • magicTicket

4

Fix Problem

  • Online

  • Onsite

5

Close Job

  • Service report

  • Statistic

  • SLA

  • KPI

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Service Center

North

  • Chiang Mai

  • Nan

  • Tak

  • Nakhon Sawan

  • Chainat

  • Sukhothai

South

  • Surat Thani

  • Pattani

  • Nakhon Si Thammarat 

  • Phuket Institute

  • Krabi

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North East

  • Khon Kaen 

  • Udon Thani 

  • Ubon Ratchathani 

  • Nakhon Ratchasima

Central

  • Bangkok

  • Saraburi

  • Nakhon Pathom

  • Phetchaburi

Philips Authorized Service Center

Service Philips monitor

  • Hardware warranty 3 year

  • Onsite service 3 year

  • Onsite service with spare part and buffer unit for swop out

  • Warehouse and service center in Bangkok

  • Regular training in Philips Factory

  • Hardware and software training

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Videowall Color Calibration

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Datapath Authorized Service Center

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Excellence service Datapath product

  • Warranty 3 years

  • Onsite service with spare part and buffer unit for swop out

  • Service and testing room

  • Update and train new technology every year

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