Services | DEMUK

Anyone can sell you a screen. Few can keep it running.

For 15 years, our service team has kept mission-critical systems running for some of Thailand's most demanding clients. We're an authorized service center for Philips, Barco, and Datapath, with technicians in 28 cities and a 4 to 6-hour response time in Bangkok. We actively monitor DOOH networks, control rooms, and other critical systems 24/7, so most issues are caught before they become outages.

And we don't only service what we sold you. If you've inherited an AV system from another vendor or want a single team handling everything across your facility, we can take it on.

Every job tracked in magicTicket, our own service platform, the same one we now offer to other service teams.

Three authorizations, one service team.

Authorized service center status isn't given out lightly. Each manufacturer audits our technicians, our warehouse, our spare-parts inventory, and our processes before granting authorization, and re-audits us every year. We've earned that status with three of the most respected names in our industry.

Philips Authorized Service Center. Hardware warranty 3 years, onsite service 3 years, with spare parts and buffer units for swap-out. Regular factory training in Amsterdam and Bangkok.

Barco Authorized Service Center. Specialist support for Barco LED, projection, and image processing systems. Factory-trained technicians for high-end command and control, rental staging, and large venue installations.

Datapath Authorized Service Center. 3-year warranty with spare parts and buffer units for swap-out. Dedicated service and testing room. Annual training updates on new technology.

Service that matches your operation.

Special service

For airports, hospitals, control rooms, and 24/7 operations. Up to 24/7 coverage including weekends and public holidays. Onsite in 4 to 6 hours in Bangkok, next day for upcountry zones.

Standard service

For offices, schools, and retail. Mon to Fri, 09:00 to 18:00.

On-site next business day in Bangkok, 3 to 7 days for upcountry zones

(UPC Zone 1, 2, 3 respectively).

magicTicket: built for ourselves, now ready for you.

We built magicTicket because no off-the-shelf ticketing system fit the way our service team actually works. Years later, it's the platform every job runs through, from the first call to the final sign-off.

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For our SLA discipline.

Every ticket has a clock against it, measured against the response and resolution times we've promised you. magicTicket tells our managers in real time which jobs are on track and which need attention, so we hit our SLAs as a matter of routine, not heroics.

For full case history.

Every step of every case is logged: when the issue was raised, who picked it up, what was tested, what was fixed, and how long it took. Nothing falls through the cracks, and nothing gets reinvented when a similar issue comes up next month.

For client transparency.

Clients receive proper reports on every case, with the details that matter: root cause, resolution, time to fix, and any follow-up actions. You see exactly what happened, and we use the data together to make your system run better over time.

And soon, for your service team.

We're now offering magicTicket to other service companies and integrators. If our team uses it daily to manage installations, service calls, and SLAs across hundreds of client sites, it's ready to do the same for yours.