Services | DEMUK

Anyone can sell you a screen. Few can keep it running.

For 15 years, our service team has kept mission-critical systems running for some of Thailand's most demanding clients. We're an authorized service center for Philips, Barco, and Datapath, with technicians in 28 cities and a 4 to 6-hour response time in Bangkok. We actively monitor DOOH networks, control rooms, and other critical systems 24/7, so most issues are detected before they become outages.

And we don't only support systems we sold you. If you've inherited an AV system from another vendor or want a single team handling everything across your facility, we can manage it for you.

Every job is tracked in magicTicket, our own service platform, the same one we now offer to other service teams.

Three authorizations, one service team.

Authorized service center status isn't given out lightly. Each manufacturer audits our technicians, our warehouse, our spare-parts inventory, and our processes before granting authorization, and re-audits us every year. We've earned that status with three of the most respected names in our industry.

Philips Authorized Service Center. 3-year hardware warranty and 3-year onsite service, with spare parts and buffer units available for replacement. Regular factory training in Amsterdam and Bangkok.

Barco Authorized Service Center. Specialist support for Barco LED, projection, and image processing systems. Factory-trained technicians for high-end command and control, rental staging, and large venue installations.

Datapath Authorized Service Center. 3-year warranty with spare parts and buffer units for replacement. Dedicated service and testing room. Annual training updates on new technologies.

Service that matches your operation.

Special service

For airports, hospitals, control rooms, and 24/7 operations. 24/7 coverage including weekends and public holidays. On-site service within 4 to 6 hours in Bangkok, and next-day service for upcountry zones.

Standard service

For offices, schools, and retail. Monday to Friday, 09:00 to 18:00. On-site service is available the next business day in Bangkok, and within 3 to 7 days for upcountry zones (UPC Zones 1, 2, and 3 respectively).

magicTicket: built for ourselves, now ready for you.

We built magicTicket because no off-the-shelf ticketing system fit the way our service team actually works. Years later, it's the platform every job runs through, from the first call to the final sign-off.

For our SLA discipline.

Every ticket is tracked against a clock, measured against the response and resolution times we've promised you. magicTicket gives our managers real-time visibility into which jobs are on track and which need attention, so we meet our SLAs as a matter of routine, not heroics.

For full case history.

Every step of every case is logged: when the issue was raised, who picked it up, what was tested, what was fixed, and how long it took. Nothing falls through the cracks, and nothing gets reinvented when a similar issue comes up next month.

For client transparency.

Clients receive detailed reports on every case, with the details that matter: root cause, resolution, resolution time, and any follow-up actions. You see exactly what happened, and we use the data together to improve system performance over time.

And soon, for your service team.

We're now offering magicTicket to other service companies and integrators. If our team uses it daily to manage installations, service calls, and SLAs across hundreds of client sites, it's ready to do the same for yours.